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INFRASTRUCTURE MANAGEMENT

Don’t Let Your IT Infrastructure Languish

We provide services that improve our customer’s daily support operation tasks for both internal and external platforms. We also support infrastructure operations management and perform consulting services for companies that have constantly evolving infrastructure environments.

A Broad Range of IT Infrastructure Services

Whether you need support for daily operations or consultation on an evolving infrastructure environment, our team can help. Our expertise and experience includes:

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Cloud

Virtualization Icon

Virtualization

Networking Icon

Networking

Security Icon

Security

App Support Icon

Systems
Administration

Data Administration Icon

Database
Administration

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Backup
Management

Gain Strategic Structure and Control

IT infrastructure management isn’t just about maintaining your company’s hardware and software. It’s about using your IT infrastructure as a foundation to build long-lasting business value.

Our experienced team of IT experts offers a wide spectrum of options in infrastructure management. We perform end-to-end outsourcing of specific infrastructure functions and develop the strategies to construct and integrate technology architecture.

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Our Capabilities

  • Microsoft Certified Partnership Benefits
  • Test Engineering & Quality Assurance
  • Business Analysis
  • Software Engineering
  • Delivery Models
  • Content Management
  • Program & Project Management
  • Cloud Solutions
  • SAP Services
  • Infrastructure Management

WHY Choose Intertec?

Intertec International is an IT services company founded in 2002 and is headquartered in Phoenix, Arizona. We have nearshore locations in Costa Rica, Colombia, and Mexico. With 20+ years of experience in the IT industry, we have a proven track record of working with companies of all sizes from across the globe to solve their complex technical problems through customized solutions.

  • Experienced across a broad range of vertical markets in the U.S., Latin America, & Europe
  • Nearshore location in Costa Rica, Colombia, and Mexico: time zone and proximity aligned to the U.S.
  • 30%+ cost savings compared to similar services in the U.S.
  • World-class productivity levels and utilization rates
  • Aglie and Scrum certified resources
  • Rapid alignment of management teams and clients' technology

Frequently Asked Questions

What is infrastructure management?
Infrastructure management is the process of overseeing, maintaining, and optimizing the performance of an organization’s physical and virtual assets, including hardware, software, networks, storage, data centers, and other technologies essential to an organization’s operations.
Why is infrastructure management important?
The primary goal of infrastructure management is to ensure that an organization’s technology infrastructure is reliable, secure, and cost-effective. As such, it helps organizations meet their business goals. Overall, it enables companies to ensure the continuity of services, the security and compliance of systems, and the continuous processes of the organization.
How does infrastructure management differ from IT operations management?
Infrastructure management focuses on the underlying physical and virtual assets and services that are necessary to support an organization’s IT systems. In contrast, IT operations management focuses on the day-to-day activities needed to keep IT systems running smoothly. This includes incident management, problem resolution, change management, and monitoring and measuring IT systems performance.
What are the key components of an effective infrastructure management strategy?
  • Asset and configuration management
  • Performance monitoring and measurement
  • Security and compliance
  • Change management
  • Incident management
  • Continuity and disaster recovery planning
  • Budgeting and cost optimization
How does cloud computing fit into infrastructure management?
Cloud computing provides organizations with a flexible, scalable, and cost-effective way to manage their infrastructure. Cloud providers typically offer services such as virtual machines, storage, and networking that can be provisioned and managed over the internet, allowing organizations to leverage the cloud without having to invest in their own physical infrastructure.
How does infrastructure management impact an organization’s security?
Infrastructure management helps organizations ensure that their infrastructure is secure and compliant with industry regulations and standards. In terms of security, this includes tasks such as patching and upgrading software and hardware, monitoring for vulnerabilities, and implementing security controls.
How can automation improve infrastructure management?
Automation improves infrastructure management by streamlining and simplifying manual and repetitive tasks. It improves the accuracy and consistency of infrastructure management tasks while reducing the risk of human error. Automation can also be used to perform monitoring and reporting to identify and handle issues faster and improve infrastructure compliance and security.
What is the role of monitoring in infrastructure management?
Monitoring provides visibility into the performance of the status of an organization’s IT infrastructure, enabling them to quickly identify and resolve issues. Monitoring can be used to track KPIs, potential bottlenecks, and other performance issues. Monitoring can also be used to detect security breaches, compliance violations, and other critical issues.