A PRESTIGIOUS SKIN CARE PRODUCTS COMPANY NEEDED TO UPSCALE AND OPTIMIZE ITS E-COMMERCE AND DIRECT SALES PLATFORM.
INTERTEC CONSTRUCTED A NEW ENTERPRISE-CLASS PLATFORM IN RECORD TIME WHILE PROVIDING THE COMPANY THE TOOLS AND KNOW-HOW IT REQUIRED FOR FUTURE OPTIMIZATION.
The Client's Challenge
A leading manufacturer of highly popular and clinically proven dermatological products had determined that its current suite of online and direct sales e-commerce applications was no longer suitable for their needs. It desired to build a robust and scalable enterprise-class platform, capable of easily integrating with other top-of-the-line and industry-standard solutions.
However, the client’s life-long software services provider was in complete control of the management, development and hosting of the company’s entire technological stack, thus encapsulating all technical knowledge and control over the toolsets’ development roadmap.
Intertec determined that putting the client back in control of its own applications was our top priority, and we did so by migrating an improved software platform to a cloud based enterprise level hosting solution under the customer’s direct control and establishing a transparent co-managed service model. This ensured the customer would never again lose sight of the accumulated technical and business know-how of their IT operations.
We then deployed an experienced team of subject matter experts to the customer’s facility in order to directly assess the situation and plan the necessary strategies and approaches to meet the client’s specific needs. Soon after, the engineers from Intertec’s nearshore technology center in San Jose, Costa Rica were creating the client’s solution under a co-managed services model. Using industry standard ITIL practices for issue and problem management, while working hand in hand with a modern Agile software development framework, they were able to create the customer’s solution in under 90 days.
- Once the process was complete, the company was able to finally regain control over its technology stack thanks to a successful transition from a third-party/external vendor to a hosting solution that was under the company’s. They also obtained a robust platform that is also interconnected with enterprise-level services in which all the coding, methodology and process practices that Intertec utilized during the creation and implementation of the platform was left fully available to the client for future optimization.
- Thanks to the overwhelming success of this solution, Intertec has continued to provide this client with a wide range of services including customer contact center, business intelligence, on-demand projects and software engineering and support.