DUE TO CUSTOMER DEMAND, A MAJOR U.S. BANK NEEDED TO QUICKLY RELEASE A HOME MORTGAGE APPLICATION IN ORDER TO STAY AHEAD OF THE COMPETITION. INTERTEC QUICKLY RAMPED-UP A TEAM OF DEVELOPMENT PROFESSIONALS TO PARTNER WITH THIS U.S. BANK TO BUILD THIS BUSINESS-CRITICAL APPLICATION.
The Client's Challenge
With a growing mortgage origination market in the U.S., our customer sought a partner to develop their business-critical, highly-available home mortgage origination application. In order to stay ahead of the competition, the company needed to quickly find and train real-time collaborative resources that operate in the same time zone as their U.S. development teams, while effectively distributing the available budget amongst software engineering, test engineering, and database administration.
Intertec conducted a needs analysis for the organization, developed job profiles, recruited, interviewed and on-boarded a team at Intertec’s nearshore technology center in San Jose, Costa Rica specifically aligned with the client’s needs, after which many of these newly on-boarded resources spent five weeks in the U.S. receiving technical and mortgage industry training. Once the selected resources had a full understanding of the client’s market and requirements, they provided home mortgage origination software engineering services, while collaborating in real-time with the U.S. team under the same time zone.
In order to reduce onboarding costs to a minimum, Intertec quickly developed a knowledge transfer program, in which new team members were trained locally without requiring travel to the U.S.
- By leveraging Intertec’s nearshore resources, the client was able to dramatically reduce their expected costs and greatly surpass their initial milestones. Additionally, Intertec’s U.S. aligned time zone (CST/MST) and real-time collaboration has led to increased end customer satisfaction, as well as providing the client with a mortgage origination application that can quickly adapt to industry changes and government regulations.
- Finally, Intertec’s service solutions have also reduced the time to “first task” from two months to one week, further helping to reduce operating expenses.