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MIGRATION SERVICES PROJECT

Our client, a global leader in assessment and testing, has over three decades of experience as a provider of technology-enabled testing and assessments to many of the world’s most recognized certification organizations, academic institutions, and government agencies. They support in excess of 7 million test takers annually with locations in approximately 160 countries around the world.

CLIENT'S CHALLENGE

The client´s infrastructure had reached end-of-life support with their Microsoft Windows Operating Systems and needed to have their servers migrated to Windows Server 2019 and their workstations migrated to Windows 10.

This migration was extremely complex and included approximately 671 Test Centers and thousands of workstations globally. Adding to the complexity was that this migration involved many countries, some of which are technology challenged and speak various languages. To ensure business continuity, the maximum downtime for each location was set at three days.

After careful review and examination, Intertec had to achieve the following to complete this migration in a timely, successful manner:

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  • Understand our client’s business requirements and goals for this migration.
  • Design a plan including researching and identifying automation tools / and supporting software applications.
  • Develop training guidelines to insure process continuity and excellence for server and workstation upgrades.
  • Migrate Test Center Infrastructure, adding automation components to the site builds, including but not limited to, virtualization, image management and configuration, Operating System Configuration, workstation installation, application package deployment, and progress and functionality.

OUR SOLUTION

Intertec constructed a synchronized team of 50 staff members, across three shifts, and in multiple time zones with the following roles:

  • Customer Service Representatives assisted with first initial engagements, logistics, quality analysis, and client satisfaction.
  • Level 1 Engineers managed onsite coordination, upgrades and installation / configuration of the client’s workstations.
  • Level 2 Engineers were responsible for supporting the Level 1 team and coordination, upgrade, and installation / configuration of all server infrastructure, onsite and cloud.
  • Cloud Architects designed and implemented all necessary infrastructure at the cloud level.
  • Technical Project Managers coordinated all project related requirements, activities, and deliverables.
  • Infrastructure Managers oversaw the successful implementation of migration activities and helped support the technical team.
  • Account / Operation Manager acted as an escalation point for the client.

VALUE OBTAINED

  • Were able to obtain the migration solution they wanted and needed.
  • Are able to keep their business automation and documentation
    successfully performing for many years to come!
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