Development of Organizational Scorecard for Large Retail Company

A MULTINATIONAL SUPERMARKET BRANCH LACKED THE INSTRUMENT REQUIRED TO MEASURE THE PERFORMANCE OF ITS IT DEPARTMENT ACROSS A WIDE RANGE OF BUSINESS AREAS AND FUNCTIONS.

INTERTEC DELIVERED A SIMPLE, RELIABLE AND SCALABLE WEB-BASED SOLUTION THAT WAS SOON IMPLEMENTED IN ALL OF ITS SUPERMARKETS ACROSS CENTRAL AMERICA.

The Client's Challenge

The Central American branch of a large supermarket chain required a user-friendly and scalable solution to measure the KPIs of its IT Department across a wide range of business areas and functions. It was therefore necessary to provide our client with a way to visualize a series of business-critical key performance indicators in the areas of finance, productivity, services and employee satisfaction. The final product also had to produce comprehensive, visually self-sufficient reports, as well as provide the functionality to create comparisons of actual and forecasted performance in budget execution and other areas.

Our Solution

Intertec assembled a team of highly qualified software engineers to build an online application utilizing the Microsoft .NET platform, based on the MS SQL server data source. Additionally, in order to keep a tight schedule and avoid making large changes in a single iteration, the development process carefully followed PMI and Agile development methodologies, as well as making effective use of iterative prototyping during each QA and testing phase.

Value Obtained

  • Thanks to Intertec’s efforts, the client now has a powerful analysis and visualization tool that enables them to compare their forecasted and actual performance in crucial strategic business areas such as IT support service levels, incident tracking, budget performance and expenses, and employee satisfaction.
  • The tool’s effectiveness allowed it to gain widespread user adoption and recognition, and it is currently used in all of the client’s IT departments across Central America.