Software Engineering Services for Multinational Bank

Introduction

With a growing mortgage origination market in the U.S., our customer sought a partner to develop their business-critical, highly-available home mortgage origination application. In 2013, Intertec was selected to engage a nearshore model to handle a significant part of the software engineering, test engineering and quality assurance, and database administration. This application continues evolving into the sole mortgage origination application for the customer, quickly adapting to industry changes and government regulations, such as the TILA-RESPA Integrated Disclosure rule implementation.

Business Challenge

  • Reduce the costs related to software engineering
  • Quickly find and train real-time collaborative resources that operate in the same time zone as U.S. development teams

Solution

Intertec provided extensive home mortgage origination software engineering services in a real-time collaboration model operating in the same time zone as the US team. Intertec’s team conducted a needs analysis for the organization, developed job profiles, recruited, interviewed and onboarded a team in Costa Rica to provide support to this customer. Many of these newly onboarded resources spent five weeks in the US for technical and mortgage industry training. To reduce costs, Intertec quickly developed a knowledge transfer program to train new team members locally without requiring travel to the U.S. The resources supporting the application included developers, QAs, database administrators and an operations manager.

Results

Through the utilization of Intertec’s services from the nearshore technology center, the client was able to reduce their costs and achieve their milestones. As a result of good coordination and understanding of the customer business requirements, Intertec was able to rapidly identify, recruit and onboard resources in Costa Rica to support the program. Intertec’s U.S. aligned time zone (CST/MST) and real-time collaboration has led to increased customer satisfaction and work quality that has exceeded expectations. The Intertec team for this solution has grown from 10 to 40 resources in just one year, and all, with the exception the first group, have been trained locally in Costa Rica. Intertec’s service solutions have also reduced the time to “first task” from two months to one week, helping to reduce operating expenses. Intertec has established itself as a trusted provider in technical leadership roles and continues to provide critical support for this application.