Development of Organizational Scorecard for Large Retail Company

Introduction

Our client, the Central American branch of a large supermarket chain, required a simple, reliable and scalable application to measure performance of its IT Department across a wide range of business areas and functions. They approached Intertec to develop a web-based application that would enable them to visualize a series of business-critical key performance indicators (KPIs) in the areas of finance, productivity, services and employee satisfaction.

Business Challenge

  • Analyze performance data across a variety of key business areas and produce comprehensive, visually self-sufficient reports.
  • Provide functionality to create comparisons of actual and forecasted performance in budget execution and other areas.

Solution

Intertec’s team of highly qualified software engineers built the online application utilizing Microsoft .Net platform, based on the MS SQL server data source. The development process tightly followed the PMI standards and utilized the prototyped approach.

Results

  • The client now has a powerful analysis and visualization tool that enables them to evaluate their forecasted vs. actual performance in business-critical IT support service levels, incident tracking, budget performance and expenses as well as employee satisfaction.
  • The tool gained widespread user adoption and recognition and is now used in all of the client’s IT departments across Central America.